Dear customers,
Due to changes implemented by the State and Federal government, we are under significant strain as a small business. Since we are beneath the GST threshold we are not eligible to receive government financial assistance during this time.
We have therefore had to make some changes to our cancellation policy in order to minimize the impact of our losses from COVID-19 lockdowns. We were once able to provide a 24-hour window of cancellation, however, we can no longer afford to risk any vacant spots remaining unfilled due to cancellations. Therefore we have extended our cancellation timeframe to 48 hours in order to mitigate this.
This does not necessarily mean you will lose your money if a lockdown occurs. Depending on circumstances, you may be given an opportunity to reschedule to a later date or receive a gift voucher in lieu of a refund.
You can read more about our cancellation changes here.
Covid-19 hygeine
Our hygiene procedures prior to Covid-19 were already very strict. We clean our equipment thoroughly with antibacterial spray and provide clean towels to each customer. PIMT staff also practice impeccable personal hygiene and wash our hands with soap in between each client.
We also wipe down any surfaces which a customer would likely come into contact with and our staff do not work if they are feeling unwell in any way. In such an event your appointment may be canceled and you will be rescheduled or refunded depending on your circumstance.
When operating as mobile massage therapists we also request that our clients provide a clean and disinfected workspace for the protection of our practitioners.
For more information on government-mandated covid-safe procedures you can visit https://www.coronavirus.vic.gov.au for more info.
We also request that vaccinated customers take the same precautions as unvaccinated customers. A recent scientific study by the CDC showed vaccinated people carry the same viral load as unvaccinated. You can read more about it here